Aussie HR Leaders Say AI Enhances Employee Experience But Raise Concerns Over Risks and Security, According to Capterra - Capterra Australia

26 Jun 2025 11:18 PM

Capterra’s 2025 HR Software Trends Survey reveals accelerating AI adoption, increased investment in workforce technology, and improved candidate and employee experience as top benefits, alongside a growing focus on skills development. 

Sydney, NSW—26 June, 2025—As Australian businesses navigate a rapidly evolving HR landscape—where hiring, retention, and engagement are top challenges—Capterra’s latest research shows how HR leaders leverage technology to transform talent management while revealing key concerns.

Capterra’s 2025 HR Software Trends Survey of over 3,200 HR professionals in 11 countries, including Australia, points to four key areas where HR leaders are investing and innovating, offering a practical guide for organisations seeking to futureproof their workforce.

1. HR Turns to AI Amid Rising Recruitment Costs

Australian HR leaders are under increasing pressure to find and attract skilled professionals, with 44% identifying hiring as a top challenge for 2025. While 69% expect to grow their workforce in the next 12 months and 60% foresee recruiting costs rising, only 30% of companies using recruitment software consider recruiting software critical to their HR operations.

Those already leveraging AI-enabled recruiting tools report better outcomes, including streamlined hiring processes, controlled costs, and improved candidate experiences. Although the potential of AI and analytics is widely recognised, many organisations have yet to fully capitalise on these tools, missing an opportunity to stay competitive in a challenging talent market.

2. Despite AI Benefits, Engagement and Retention Remain Top Concerns

Fostering a positive workplace culture and reducing staff turnover are top concerns for Australian HR leaders, with engagement and upskilling (at 40% each, respectively) and employee retention (39%) cited as top challenges.

While organisations using AI features in their HR software report an overall improvement in recruitment outcomes and employee experience, they also report higher retention rates (41% vs 28%) and satisfaction (38% vs 30%) than those not using AI features.

By adopting AI-driven HR tools and analytics, HR leaders can spend more time building relationships, supporting employees, and personalising the employee experience, boosting satisfaction and retention through data-driven insights.

3. Training Becomes a Priority as AI and Software Skills Gaps Widen

Training and upskilling is noted as one of the top three operational concerns for HR leaders within the next 12 months. Half of respondents say training new users on HR software is their top software-related challenge, and 72% expect training and upskilling costs to rise in 2025. However, only 35% consider training resources critical when researching new HR software, and 44% report insufficient AI skills among staff as a challenge when adopting AI features.

Despite the benefits of advanced HR technology, many teams cannot fully capitalise on these tools due to persistent skills gaps in AI and HR software, highlighting the urgent need for greater investment in workforce development.

4. AI Brings New Risks and Demands Robust Security

As AI adoption grows, concerns around risk and security are also rising, with 49% of Australian HR leaders focused on assessing AI’s value and risks, and 40% saying effective HR software implementation is challenging.

Security remains a top priority, as 50% rate it as a critical feature when researching HR software and 44% report that security concerns influenced HR purchases last year. In comparison, 48% of AI users say adopting AI-enabled HR software has helped reduce security risks, suggesting that strong data governance and security measures are essential for businesses to leverage AI in HR safely.

“As Australian businesses embrace AI-driven HR solutions, success hinges not just on adopting new technologies, but on building the right skills, safeguarding data, and keeping people at the heart of every decision,” says Capterra analyst Laura Burgess. “Organisations that invest in upskilling, integrate their HR systems effectively, and prioritise security will be best placed to attract, engage, and retain top talent.”

For more insights and tools to enhance your HR strategy, visit www.capterra.com.au to read the full report.

Key Facts:

• 69% plan to grow their workforce in 2025, but only 30% see recruitment software as critical.
• AI users report higher retention and satisfaction, but 44% cite a lack of AI skills.
• Security is a top concern, with 50% prioritising it when choosing HR software.

About us:

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Contact details:

Garry Steel | [email protected]

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